Privacy Policy

Effective Date: May 13,2026 Customer Model AI, LLC (“CustomerModel.ai,” “CM,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, process, store, and protect information through our websites, applications, software, dashboards, APIs, and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy. 1. Scope of This Privacy Policy This Privacy Policy applies to:

• Visitors to our websites;
• Customers and account holders;
• Users of our software and services;
• Individuals whose information may be processed through customer-uploaded datasets;
• Business contacts, vendors, and partners.

This Privacy Policy does not apply to:

• Third-party websites or services not controlled by CustomerModel.ai;
• Information processed solely on behalf of customers where CustomerModel.ai acts only as a service provider or processor;
• Data governed by separate written agreements.

2. Information We Collect We may collect the following categories of information. 2.1 Information You Provide Directly You may provide information such as:

• Name;
• Email address;
• Phone number;
• Company name;
• Billing information;
• Account credentials;
• Uploaded customer files and datasets;
• Marketing preferences;
• Communications and support requests;
• Survey responses;
• AI prompts and user-generated content.

2.2 Customer Uploaded Data Customers may upload datasets containing personal or business information for modeling, analytics, segmentation, enrichment, or marketing intelligence purposes. Depending on the customer’s use case, uploaded data may include:

• Names;
• Email addresses;
• Mailing addresses;
• Phone numbers;
• Geographic information;
• Demographic attributes;
• Marketing engagement data;
• Transactional or purchase information;
• Audience segmentation information.

Customers are responsible for ensuring they have the legal rights and permissions necessary to provide uploaded data to CustomerModel.ai. 2.3 Information From Third-Party Sources We may receive information from:

• Licensed data providers;
• Marketing and analytics providers;
• Identity and enrichment partners;
• CRM and integration partners;
• Advertising platforms;
• Publicly available sources;
• Business and demographic data vendors.

Certain third-party datasets may be subject to contractual, legal, or regulatory restrictions. 2.4 Automatically Collected Information We may automatically collect technical and usage information, including:

• IP addresses;
• Browser type;
• Device information;
• Operating system;
• Log files;
• Usage analytics;
• Session information;
• Referral URLs;
• Cookies and tracking technologies.

3. How We Use Information We may use information for the following business and commercial purposes:

• Providing and operating the Services;
• Building customer models and analytics;
• Audience segmentation and enrichment;
• Generating reports, dashboards, and recommendations;
• AI-assisted analysis and summaries;
• Customer support;
• Account administration;
• Billing and payment processing;
• Security monitoring and fraud prevention;
• Platform maintenance and troubleshooting;
• Improving platform functionality and user experience;
• Marketing and promotional communications;
• Legal compliance and enforcement.

CustomerModel.ai does not use customer-uploaded data to train public or shared foundation AI models. We may use aggregated, anonymized, or de-identified information to improve the Services, develop analytics, and support operational insights. 4. Legal Bases for Processing Depending on the applicable jurisdiction, we may process information based on:

• Performance of a contract;
• Legitimate business interests;
• Compliance with legal obligations;
• Consent where required by law;
• Fraud prevention and security purposes.

5. Cookies and Tracking Technologies CustomerModel.ai may use cookies, pixels, local storage, SDKs, and similar technologies to:

• Authenticate users;
• Maintain sessions;
• Analyze website traffic;
• Improve functionality;
• Measure marketing performance;
• Customize user experience.

You may modify browser settings to manage cookies; however, disabling cookies may impact functionality. We may use third-party analytics and advertising providers that collect information about usage of the Services. 6. How We Share Information We may share information with: 6.1 Service Providers and Subprocessors We may share information with vendors and subprocessors that help us operate the Services, including providers of:

• Cloud hosting;
• AI and machine learning services;
• Payment processing;
• Customer support;
• Authentication;
• Analytics;
• Infrastructure;
• Communications;
• Security and monitoring.

6.2 Data and Technology Partners We may work with licensed data providers, enrichment providers, identity partners, and analytics vendors. Certain information may be processed subject to third-party contractual restrictions and permitted-use requirements. 6.3 Legal and Compliance Disclosures We may disclose information:

• To comply with applicable laws;
• To respond to lawful requests or legal process;
• To protect rights, safety, and security;
• To investigate fraud or misuse;
• In connection with litigation or disputes.

6.4 Business Transfers Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or bankruptcy transaction. 6.5 With Your Direction We may share information when you instruct us to do so or connect third-party integrations. 7. Data Retention CustomerModel.ai retains information for as long as reasonably necessary to:

• Provide the Services;
• Maintain customer accounts;
• Support business operations;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Detect and prevent abuse.

Retention periods may vary depending on:

• The nature of the data;
• Contractual obligations;
• Legal requirements;
• Security and backup needs.

We may retain encrypted backups for continuity and disaster recovery purposes for limited periods. Aggregated, anonymized, or de-identified data may be retained indefinitely. 8. Data Security CustomerModel.ai maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. Security measures may include:

• Encryption in transit using TLS;
• Access controls;
• Authentication procedures;
• Role-based permissions;
• Logging and monitoring;
• Vendor security reviews;
• Backup and recovery systems;
• Administrative security controls.

No system or method of transmission can be guaranteed completely secure. Users are responsible for maintaining the confidentiality of account credentials. 9. AI Processing and Automated Systems CustomerModel.ai may utilize artificial intelligence, machine learning systems, and automated analytics technologies to generate:

• Audience insights;
• Customer models;
• Recommendations;
• Summaries;
• Strategic suggestions;
• Reports and analytics.

AI-generated outputs may contain inaccuracies or incomplete information. Users remain responsible for reviewing and validating decisions made using the Services. Customer-uploaded data is not used to train public or shared foundation AI models. 10. Your Privacy Rights Depending on your jurisdiction, you may have rights relating to personal information, including rights to:

• Access information;
• Correct inaccurate information;
• Request deletion;
• Object to certain processing;
• Restrict processing;
• Withdraw consent;
• Request portability;
• Opt out of certain data uses.

To submit a request, contact: support@customermodel.ai We may require reasonable verification before processing requests. Certain rights may be limited by legal obligations, contractual requirements, security concerns, or applicable exemptions. 11. California Privacy Rights If you are a California resident, California law may provide additional rights regarding personal information. Subject to applicable exemptions, California residents may have rights to:

• Know categories of personal information collected;
• Know categories of sources;
• Understand purposes for collection and use;
• Request deletion;
• Correct inaccurate information;
• Access specific pieces of information;
• Opt out of certain sharing activities;
• Limit use of sensitive personal information where applicable.

CustomerModel.ai does not knowingly sell personal information in exchange for monetary compensation as traditionally defined under California law. However, certain advertising, analytics, or data-sharing activities may be considered “sharing” under California law. California residents may submit requests by contacting: support@customermodel.ai 12. Nevada Privacy Rights Nevada residents may have the right to request that certain covered information not be sold. Requests may be submitted to: support@customermodel.ai 13. International Users CustomerModel.ai primarily operates in the United States. If you access the Services from outside the United States, you acknowledge that information may be transferred to, stored in, and processed in the United States and other jurisdictions where our providers operate. By using the Services, you consent to such transfers where permitted by law. Additional contractual protections may apply in certain enterprise or international arrangements. 14. Children’s Privacy The Services are not directed to children under eighteen (18). CustomerModel.ai does not knowingly collect personal information directly from children. If we become aware that we have improperly collected personal information from a child, we may take steps to delete such information. 15. Third-Party Websites and Integrations The Services may contain links to third-party websites, integrations, or services. CustomerModel.ai is not responsible for the privacy practices or content of third-party services. Your interactions with third-party services are governed by their respective privacy policies and terms. 16. Changes to This Privacy Policy CustomerModel.ai may update this Privacy Policy from time to time. Updated versions will become effective upon posting unless otherwise indicated. Your continued use of the Services following updates constitutes acceptance of the revised Privacy Policy. 17. Contact Information Customer Model AI, LLC 8488 Rozita Lee Ave bldg 3 suite 100, Las Vegas, NV 89113 Email: support@customermodel.ai Website: https://www.customermodel.ai 18. Additional Enterprise Terms Certain enterprise customers may be subject to additional:

• Data Processing Addendums (DPAs);
• Security Exhibits;
• Vendor agreements;
• Compliance schedules;
• International transfer provisions;
• Custom retention obligations.

In the event of a conflict between this Privacy Policy and a separately executed enterprise agreement, the enterprise agreement shall control to the extent of the conflict.