Terms of Use

Effective Date: May 13,2026

These Terms of Use (“Terms”) govern your access to and use of the CustomerModel.ai platform, websites, software, dashboards, APIs, reports, and related services (collectively, the “Services”) operated by Customer Model AI, LLC (“CustomerModel.ai,” “CM,” “Company,” “we,” “our,” or “us”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Eligibility

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use the Services.

If you access or use the Services on behalf of a company, agency, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Services Overview

CustomerModel.ai provides customer intelligence, audience modeling, data enrichment, segmentation, analytics, AI-assisted insights, activation recommendations, reporting, and related marketing intelligence services.

The Services may include:

• AI-powered customer modeling
• Data append and enrichment services
• Audience segmentation and clustering
• Marketing strategy insights and recommendations
• Dashboarding and analytics
• Paid media targeting recommendations
• Data exports and reports
• API access and integrations
• AI-generated summaries and content recommendations

Certain features may be subject to separate Statements of Work (“SOW”), Order Forms, subscription plans, or additional service-specific terms.

3. Account Registration

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities occurring under your account
• Ensuring that information provided to us is accurate and current
• Restricting unauthorized access to your account

You agree to notify us immediately of any unauthorized access or suspected security breach involving your account.

We reserve the right to suspend or terminate accounts that violate these Terms or create risk for the platform, our partners, or other users.

4. Client Data and User Content

4.1 Ownership of Client Data

You retain ownership of all data, files, contact records, creative assets, prompts, or other materials you upload or submit to the Services (“Client Data”).

You represent and warrant that:

• You own or have all necessary rights to provide the Client Data;
• Your Client Data was collected and processed in compliance with applicable laws and privacy requirements;
• You have provided all required notices and consent mechanisms necessary for your intended use of the Services;
• Your Client Data does not knowingly include data regarding individuals under eighteen (18) years of age;
• Your Client Data does not knowingly include data obtained in violation of applicable international, federal, state, or local laws.

4.2 License to Use Client Data

You grant CustomerModel.ai a limited, non-exclusive, revocable license to use, process, host, analyze, transform, and store Client Data solely for the purpose of:

• Providing the Services;
• Improving platform functionality;
• Generating models, insights, reports, and recommendations;
• Performing support, troubleshooting, security, and operational functions;
• Complying with applicable legal obligations.

Except as otherwise stated in these Terms, we will not sell your uploaded Client Data to third parties.

4.3 Data Retention and Deletion

CustomerModel.ai may retain Client Data during the active subscription period and for a commercially reasonable period thereafter for backup, compliance, fraud prevention, dispute resolution, security, legal, and operational purposes.

Unless otherwise required by law or agreed in writing:

• Uploaded customer files scheduled for deletion will generally be deleted or anonymized within commercially reasonable timeframes;
• Backup systems may retain encrypted copies for disaster recovery and continuity purposes for a limited retention period;
• Certain aggregated, anonymized, or de-identified analytics may be retained to improve platform performance, security, and reporting;
• CustomerModel.ai may retain records necessary to comply with legal obligations, enforce agreements, detect abuse, or resolve disputes.

CustomerModel.ai does not use Client Data to train public or shared foundation AI models.

5. Third-Party and Licensed Data

CustomerModel.ai utilizes data licensed from third-party providers, partners, aggregators, and data vendors (“Licensed Data”). Certain Licensed Data may be subject to additional contractual restrictions, regulatory requirements, and permitted-use limitations.

You acknowledge and agree that:

• Licensed Data remains the property of the applicable data provider;
• You receive only a limited, non-transferable, non-exclusive right to use outputs generated through the Services;
• You may not resell, sublicense, distribute, publish, or commercially exploit Licensed Data except as expressly permitted in writing by CustomerModel.ai;
• You may not attempt to reverse engineer, replicate, derive source datasets from, or recreate underlying data methodologies, models, or scoring systems;
• You may not use the Services or Licensed Data to create or enhance competing data products, identity graphs, append services, or consumer databases;
• You may not merge Licensed Data into third-party datasets for resale or redistribution purposes;
• You may not use Licensed Data or Services in violation of applicable laws, self-regulatory guidelines, advertising standards, or privacy frameworks.

Certain Licensed Data may only be used during an active subscription or license period. Upon expiration or termination of access, you may be required to delete or discontinue use of certain Licensed Data outputs.

6. Permitted and Prohibited Uses

You agree to use the Services only for lawful business and marketing purposes.

You may not:

• Use the Services in violation of any applicable law or regulation;
• Use the Services for unlawful discrimination;
• Use the Services for employment, tenant screening, insurance underwriting, credit eligibility, or other purposes regulated by the Fair Credit Reporting Act (“FCRA”);
• Use the Services to determine eligibility for credit, insurance, housing, employment, or governmental benefits;
• Use the Services in connection with protected health information regulated under HIPAA unless separately authorized in writing;
• Use the Services to target minors;
• Use the Services for surveillance, stalking, harassment, or unlawful profiling;
• Misrepresent your identity or affiliation;
• Upload malicious code, malware, or harmful content;
• Attempt to gain unauthorized access to systems or infrastructure;
• Interfere with or disrupt the Services;
• Scrape, copy, or systematically extract platform content, models, or datasets;
• Use automated methods to reverse engineer platform functionality;
• Circumvent subscription, usage, or credit limitations;
• Use outputs from the Services to build competing products or services.

CustomerModel.ai reserves the right to suspend or terminate access for any use that creates legal, regulatory, reputational, operational, or commercial risk.

7. AI-Generated Outputs and Recommendations

The Services may generate AI-assisted recommendations, summaries, insights, forecasts, strategic suggestions, activation recommendations, or other outputs.

You acknowledge and agree that:

• AI-generated outputs may contain inaccuracies or incomplete information;
• Outputs are intended for informational and business support purposes only;
• CustomerModel.ai does not guarantee marketing performance, business outcomes, audience response rates, campaign ROI, or revenue increases;
• You remain solely responsible for reviewing, validating, and approving any decisions or actions based on outputs generated through the Services.

8. Privacy and Compliance Responsibilities

You are solely responsible for:

• Your collection and use of personal data;
• Providing required privacy notices and disclosures;
• Obtaining any required consent;
• Honoring opt-outs, suppression requests, and privacy rights;
• Compliance with all applicable privacy and marketing laws.

These laws may include, without limitation:

• CAN-SPAM;
• TCPA;
• CCPA/CPRA;
• GDPR;
• State privacy laws;
• Consumer protection laws;
• Advertising and marketing regulations.

You may not use the Services in a manner that implies CustomerModel.ai possesses direct knowledge of an individual consumer beyond legally permitted marketing and audience modeling practices.

9. Intellectual Property

9.1 Company Property

The Services, including all software, dashboards, workflows, AI systems, interfaces, reports, visualizations, methodologies, scoring systems, models, branding, documentation, and underlying technology are owned by CustomerModel.ai or its licensors and are protected by intellectual property laws.

Except for the limited rights expressly granted under these Terms, no rights are transferred to you.

9.2 Feedback

If you provide feedback, suggestions, recommendations, or enhancement requests, you grant CustomerModel.ai a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate such feedback without restriction or compensation.

10. Confidentiality

Each party may receive confidential or proprietary information from the other party (“Confidential Information”).

Confidential Information includes non-public business, technical, financial, operational, customer, data, pricing, product, roadmap, and platform information.

Each party agrees to:

• Protect Confidential Information using reasonable safeguards;
• Use Confidential Information only for purposes related to the Services;
• Not disclose Confidential Information to unauthorized third parties.

These obligations do not apply to information that:

• Is publicly available without breach of these Terms;
• Was already lawfully known;
• Was independently developed;
• Was lawfully received from a third party.

11. Security

CustomerModel.ai maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, or destruction.

Security safeguards may include:

• Encryption of data in transit using industry-standard TLS protocols;
• Access controls and authentication measures;
• Role-based access limitations;
• Audit logging and monitoring;
• Backup and recovery procedures;
• Vendor and infrastructure security reviews;
• Multi-factor authentication for administrative systems where commercially reasonable.

CustomerModel.ai may utilize third-party subprocessors, cloud providers, AI providers, infrastructure providers, and licensed data partners in connection with providing the Services.

However, no system or transmission method is completely secure. You acknowledge that use of the Services involves inherent security risks.

In the event of a confirmed security incident affecting your data, we will provide notice as required by applicable law.

12. Fees, Subscriptions, and Credits

Certain Services require payment of subscription fees, platform fees, usage fees, or credit purchases.

Unless otherwise stated:

• Fees are non-refundable;
• Credits expire according to the applicable subscription or order terms;
• Subscription periods automatically renew unless canceled before renewal;
• You authorize us to charge your payment method for recurring fees;
• Late payments may result in suspension or termination of Services.

12.1 Cancellation Policy

You may cancel your subscription at any time by:

• Using the billing or subscription management section within your CustomerModel.ai account dashboard; or
• Sending a cancellation request to support@customermodel.ai

Cancellation requests submitted by email must be sent from the account holder’s authorized email address.

Unless otherwise stated in a separate written agreement, cancellations will apply to future renewal periods and will not retroactively refund previously billed subscription periods.

Following cancellation:

• Your subscription benefits may remain active through the end of the current billing cycle;
• Certain features may become unavailable;
• Access to Licensed Data or platform features may terminate immediately upon expiration of the subscription term.

CustomerModel.ai may require reasonable account verification before processing cancellation requests.

12.2 Billing Disputes

You agree to contact CustomerModel.ai at support@customermodel.ai regarding any billing concerns before initiating chargebacks or payment disputes.

Fraudulent, abusive, or bad-faith chargebacks may result in suspension or termination of access to the Services.

We reserve the right to provide relevant account and billing records to payment processors or financial institutions in connection with disputed charges.

We reserve the right to modify pricing, packaging, features, or usage limits upon reasonable notice.

13. Third-Party Services and Integrations

The Services may integrate with third-party platforms, APIs, advertising networks, CRMs, cloud providers, analytics tools, AI providers, and data licensors.

CustomerModel.ai may utilize subprocessors and infrastructure providers to support hosting, analytics, communications, AI processing, authentication, storage, customer support, and data operations.

CustomerModel.ai is not responsible for:

• Third-party systems;
• Third-party downtime or outages;
• Third-party data accuracy;
• Third-party policies or practices.

Your use of third-party services may be governed by separate terms and privacy policies.

Additional enterprise, data processing, or security terms may apply to certain customers, integrations, or services.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMERMODEL.AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• DATA ACCURACY;
• UNINTERRUPTED AVAILABILITY;
• ERROR-FREE OPERATION.

CustomerModel.ai does not guarantee:

• Match rates;
• Model accuracy;
• Audience quality;
• Campaign performance;
• Platform uptime;
• Revenue outcomes;
• Business results.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

CUSTOMERMODEL.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

CUSTOMERMODEL.AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO CUSTOMERMODEL.AI DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain liability limitations, so portions of this section may not apply.

16. Indemnification

You agree to defend, indemnify, and hold harmless CustomerModel.ai and its officers, managers, employees, contractors, licensors, partners, and affiliates from any claims, damages, liabilities, losses, costs, and expenses arising from:

• Your use of the Services;
• Your Client Data;
• Your violation of these Terms;
• Your violation of applicable laws;
• Your infringement of third-party rights;
• Your marketing campaigns or business activities.

17. Suspension and Termination

CustomerModel.ai may suspend or terminate access to the Services at any time if:

• You violate these Terms;
• Your use creates legal, security, or reputational risk;
• Required by law or a third-party data provider;
• Payment obligations are not satisfied.

Upon termination:

• Your access rights immediately cease;
• Certain Licensed Data rights terminate;
• You may be required to delete certain exported or licensed datasets;
• Sections intended to survive termination shall remain in effect.

18. Changes to Services or Terms

We may modify the Services or these Terms from time to time.

Updated Terms will become effective upon posting unless otherwise stated.

Your continued use of the Services following changes constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and construed under the laws of the State of Nevada, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Clark County, Nevada.

19A. Export Controls and Sanctions

You represent and warrant that:

• You are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions or embargoes;
• You are not identified on any applicable government restricted-party list;
• You will not use the Services in violation of applicable export control or sanctions laws.

CustomerModel.ai may restrict or terminate access where required to comply with applicable export control or sanctions regulations.

19B. Beta Features

CustomerModel.ai may offer beta, preview, experimental, or early-access features (“Beta Features”).

Beta Features may be modified, suspended, or discontinued at any time and may contain bugs, errors, or incomplete functionality.

CustomerModel.ai provides Beta Features on an “AS IS” basis without warranties or service-level commitments.

20. Miscellaneous

20.1 Entire Agreement

These Terms, together with any Order Forms, SOWs, subscription terms, or incorporated policies, constitute the complete agreement between the parties.

20.2 Assignment

You may not assign or transfer these Terms without our prior written consent.

20.3 Severability

If any provision is held unenforceable, the remaining provisions shall remain in effect.

20.4 No Waiver

Failure to enforce any provision shall not constitute a waiver.

20.5 Force Majeure

CustomerModel.ai shall not be liable for delays or failures caused by events beyond reasonable control.

21. Contact Information

Customer Model AI, LLC
8488 Rozita Lee Ave bldg 3 suite 100, Las Vegas, NV 89113
Email: support@customermodel.ai
Website: https://www.customermodel.ai